Terms and Conditions
Last updated: November 25, 2025
01. Introduction and Acceptance
Welcome to StrivexLabs. These Terms and Conditions ("Terms") govern the use of our web development, ERP software (OperisOne), and technical support services. By engaging any of our services, you (the "Client") agree to be legally bound by these Terms.
StrivexLabs reserves the right to amend these Terms at any time. Changes take effect immediately upon publication on this website.
02. Services, Payments, and Billing
- Web Development and E-commerce: An initial payment of 50% is required to begin the project ("Kickoff"). The remaining 50% must be paid in full once the Client approves the final result and before access credentials for the hosting account or administration panel are provided.
- Setup Fee: All OperisOne ERP plans require a one-time, non-refundable setup fee of $150 USD for installation, server configuration, and initial supplier connections.
- Subscriptions (ERP and Maintenance): Monthly or annual payments for OperisOne or support plans must be made in advance. Failure to pay will result in temporary suspension of the service until the account is brought up to date.
- Refund Policy: StrivexLabs does not offer refunds, whether full or partial, once work has begun or the software has been delivered, due to the intangible, customized nature of our services and the operating costs incurred.
03. Intellectual Property and License
OperisOne ERP is NOT free or open-source software.
StrivexLabs retains all copyright, intellectual property rights, and source code for the OperisOne platform and its modules. By subscribing to the service, the Client is granted a non-exclusive, non-transferable license to use the software for as long as their subscription remains active.
Reproducing, copying, selling, reselling, or exploiting any part of the Service, use of the Service, or access to the Service without the express written permission of StrivexLabs is strictly prohibited.
04. Technical Support and Warranty
Warranty Period: Every implementation project includes a free support period of 15 to 30 calendar days (as specified in the contract) from the launch date.
Scope of Support: Support covers technical errors (bugs) attributable to our code and questions about how the platform works. It does not include: design changes, development of features outside the agreed scope, training for new staff beyond the initial training, or problems resulting from operator misuse of the system.
Support Hours: Our team provides support Monday through Friday from 8:00 AM to 6:00 PM, and on weekends from 8:00 AM to noon. Requests received outside these hours will be handled on the next business day, unless the team is exceptionally available (which is not guaranteed).
05. "Legacy Pricing" Policy
Clients who subscribe under the "Legacy Pricing" arrangement will retain that rate indefinitely, protecting them from future price increases to our publicly available plans. This arrangement remains valid as long as the Client maintains an uninterrupted active subscription. If cancellation or non-payment results in termination of the service, the Client will lose their Legacy status and must resubscribe at the prevailing market rates.
06. Limitation of Liability
StrivexLabs acts as a technology intermediary between the Client and their Suppliers (e.g., Eurocomp, Royza). We are not responsible for:
- Errors in information (prices, stock levels, descriptions) provided by the Supplier’s API or platform.
- Outages or service interruptions on the Supplier’s servers.
- Changes to Suppliers’ commercial policies that affect the Client.
- Loss of profits or data resulting from external failures beyond our direct control.